"Electric Bikes & Trikes"

NZ Owned & Operated​


Purchase Agreement
Completion of the purchase agreement between Wattwheels Ltd (the supplier) and you (the customer) will only be deemed to be completed when the goods are fully paid for and have been despatched from our warehouse. Until fully paid the cycle remains the property of Wattwheels Ltd. Purchasers understand and agree that no director, employee or salesman of Wattwheels has any authority to make any statement contrary to the terms of this contract. 
You will remember to continually check the terms and conditions and will be bound by the terms and conditions in force at any time that you use the website. Items, prices, availability and descriptions may be changed at any time and without notice to ensure information is as accurate and as up to date as possible. While we endeavour to ensure all information is accurate and all pictures are an accurate representation of our products, minor variations in size, design, features or colour may occur.
You will ensure that all information you provide to us is accurate and complete in all respects, and accept responsibility for any costs that may occur as a result of inaccurate or incomplete information being provided.
We recommend you use up to date antivirus, firewall and security software as although we take great care to ensure our website is safe, we cannot guarantee our website will be free of viruses or malicious software. We take no responsibility for loss or damage to files or computer equipment as a result of visiting our website.
We will not be liable if a third party is able access the data you provide when assessing or ordering from the site. By assessing and/or ordering from our site you agree to take full responsibility for protecting your data from unauthorised use by a third party, including responsibility for any damage or losses incurred as a result of visiting our site.
Any advice given by agents of Wattwheels during telephone/email/internet conversations is based entirely upon information given by you the customer. Where advice is given after visual inspection by agents of Wattwheels, such advice shall amount to an opinion only and Wattwheels shall not accept liability for any inaccuracies. Additionally, goods are supplied only to correspond to the purpose for which goods of that kind are commonly supplied and not alternative uses to which they may be put. No liability for failure can be accepted by Wattwheels Ltd for such alternative use, amendment or modification.
Wattwheels is constantly seeking ways to improve the specifications, design and production of its parts and from time to time alterations to the specification and design may occur. Whilst every care is made to present the cycles with up to date description and photographs, the description and photographs contained within this website and any supporting brochure should be considered for guidance purposes only. Content within the brochure, website and photos may be subject to change without prior notice.
The prices stated within this website are applicable only to online purchases through this website. Wattwheels is under no obligation to uphold any price or promotion that varies from the website prices. Due to flucuating exchange rates prices are subject to change over time and while we endeavour to give you our best possible price please be aware that due to factors such as this pricing may change from time to time.
Goods sold to consumers in New Zealand will be subject to GST surcharge of 15%, this GST rate is already included within the listed prices of the website.

Ordering/Transport Costs
For the benefit and security of our customers, our online card payments are handled securely by PayPal or Stripe. For orders paid for using this method, we can only ship goods to the delivery address that has been provided to PayPal, Stripe at the time of ordering, unless agreed otherwise. Please be sure to review and check that the correct address has been entered at the point of payment.
Wattwheels hold stocks of all items, but in the event of an item being out of stock we will notify an estimated delivery time, your order will remain 'live' unless you telephone or email a cancellation, in the latter event we will reply to your cancellation.
It is important you check your order carefully, whilst we are happy to credit a bicycle wrongly ordered or not required, you will be expected to pay the outbound and return carriage costs and further carriage costs for any replacement subsequently despatched.
Wattwheels will accept payment for online orders using most credit or debit cards or by bank transfer. 
Card payments may be taken over the phone. 
If you wish to collect any items in person, we can only accept cash on collection or bank transfer payment, we do not have the means currently to accept a card payment for orders collected in person.

With all our bikes which are purchased online we include a free delivery service. Note - most items take 2-4 working days to ship while if you live in a rural area within New Zealand, delivery times may be slighty longer. Seeing Lithium batteries are classsed as a Dangerous Goods there may be delays in shipping as they can't clash with other DGs.

The courier/transport company we use is PBT who will deliver Mon-Fri between 8:00am-6pm. Saturday deliveries can be arranged at an extra cost. If you are out at the time of delivery you will be left a card with instructions to follow to arrange a second delivery, and if they are not contacted, they will try delivery on the following working day. PBT can be contacted on 0800 722 655.
You will be required to leave a signature when the driver makes the delivery.
It is essential that you sign for your order as “un-checked” on arrival and make us aware of any damage within 48 hours of the order arriving. Please send us a photo of the damage to the box and/or the cycle and contact us immediately, some couriers have a restricted time in which we can make a claim for damage. Any claim made in excess of 48 hours after the delivery date will be rejected by the couriers and therefore cannot be resolved.
If delivery is attempted on several occasions and nobody is at home to sign for the item, then the buyer will be responsible for any costs incurred with the return and re-dispatch.
Whilst we try to despatch your cycle as quickly as possible, it is not possible to specify a time for delivery, we can however offer an estimated day of arrival. We will keep you informed on any unexpected delays.
For international deliveries, please contact us directly.
You may cancel your order PRIOR to despatch. Orders cancelled after despatch, even if not yet delivered will be treated as returns, and charges may apply. Any charges will be passed onto the buyer.
Please be certain that the sizing of the bike is suitable before ordering. We try and cater for a range of sizes but generally carry models for people who are between 5ft 5 and 6ft 2 tall predominantly. This information is offered as a suggestion only and its recommended that you make sure the size of this bike will be suitable before ordering. If you are unsure if the size will be suitable, we recommend you come and take a test ride in person either at our warehouse in Christchurch or at one of our retailers. If this is not possible, most regular bike shops that stock mountain bikes will be able to let you try a bike of the same size out so you can gauge if the size will be suitable. We also recommend a maximum riders weight of around 120kg to prevent overload of the motor
Our bike comes mostly assembled but will require some final assembly. Assembly instructions are provided but we strongly recommend that you take the bike to a professional bike mechanic or bike shop for assembly to prevent your bike from being damaged during assembly.
Once assembled the bike will also need a full inspection / check over and for necessary adjustments to be made before it can be ridden. Your chosen local bike shop/mechanic will be able to do this with ease (at your own cost). We have various service agents around the country so can point you in the right direction if you need some assistance here.
All electronic components, circuitry etc are already pre-installed. The parts that will need assembly and adjustment are all standard bike components and would need to be checked and set up correctly whether you are purchasing an electric bike or a regular pedal bike.

Wattwheels will not be held liable for any injuries or damage caused by improper assembly / adjustment / inspection prior to riding the bike.

Returns are possible should you not be happy with your order but must be made within 7 days of arrival. All returns MUST be in unused and original condition suitable for re-sale. Return costs will be paid by the customer. We cannot accept returns on items which show signs of use or have been damaged or mis-treated however there may be times where we have notified the buyer before the purchase that testing is possible and if they are not happy the bike it may be returned upon the agreed terms specified .
Where goods purchased by you are alleged to be defective, you agree to advise us of such defects within 14 days of the goods being delivered to you or the defect becoming apparent and you agree within 14 days thereafter to arrange for the return of such goods to us for inspection and report (without us replacing the said goods prior to such inspection). We will only collect from the original delivery address covering only the reasonable costs of collection where necessary. 
There must be no signs of wear and tear, marks, damage etc, and all original packaging must be put back into the box as it came out. All accessories / parts / tools included must also be returned with the item.
Please take extreme care when opening your order to prevent any damage to the original packaging should you need to send your order back to us. Please also take note on how the order arrived packed in the box should you need to put it back in.
The buyer has a legal obligation to treat goods with the absolute maximum level of care, and it's the buyers responsibility to ensure that goods arrive back in original excellent condition. Any damages that were caused whilst the bike was in your care will result in repair and refurbishment costs being passed onto you, the buyer.
You further confirm that it shall be reasonable for us to inspect, repair or replace (at our option) such defective goods and allow our manufacturers or suppliers to undertake inspections so as to allow product methods to be modified. You also accept that it is reasonable to inform us of any interruption, defect or other failure prior to contacting independent third parties or incurring expenses and, in addition, to allow us to remedy the defect. Parts improperly fitted, assembled, modified or adapted by you shall no longer be warranted by us or any manufacturer or supplier to us, nor shall they or we be liable for any failures resulting subsequent to modification.